A Letter from BBOK President/CEO Calvin Coady
As we wrap up the year and look at our 2019 successes and 2020 challenges, we remain optimistic that we continue to build up an organization with a solid foundation. A foundation of good core earnings, capital and a clear mission that serves as a guideline for success for our owners, bank and employees. We continue to internally discuss how each of us fulfills the mission to: Be a trusted partner and deliver: solid financial strength, superior products and unwavering customer service.
We believe in 2019 we served our owners and customers well and delivered on our mission through our actions:
- I. Be a trusted partner:
- Exhibit mutual respect to customers and each other.
- Look for win-win opportunities.
- Accept a challenge, listen and seek meaningful solutions.
- Transparent in communications.
- Conduct business with integrity and confidentiality.
- II. Deliver:
- Solid financial strength:
- Respectable profits to support service and capital growth.
- Solid return on equity.
- Profitability to provide employee opportunities and development.
- Maintain the highest compliance and regulatory standards.
- Superior products:
- Competitive product offerings that balance features, benefits and costs.
- New and existing product enhancements.
- Adding new services that help customers compete better.
- Unwavering customer service:
- Never lose a customer over service.
- Consistently provide a level of service that causes customers to refer business to us.
- Well-trained, customer-centric people who are proactive and take ownership.
- Solid financial strength:
I share this to exhibit that our mission means more to our employees than just some well-phrased words on paper. While we can’t predict the movement in interest rates or challenges in various sectors of our economy, we can strive to be industry experts in our field and remain diligent about what it means to serve the banking community well.
Steady financial performance allows us to build capital while investing in new employees, additional products, technology, and future bank leaders. Thank you for your support and confidence and we look forward to continuing to serve you in the New Year.