A Letter from BBOK President/CEO Calvin Coady
It has been another busy quarter in this pandemic.
As I write this update, I am amazed and encouraged by the ways your bankers’ bank has adjusted to this environment while longing for a return to our “old” normal. Like the entire banking community, we’ve experienced many challenges along the way, but I am constantly reminded of the positive changes and opportunities that come through adversity.
During the past quarter we completed our first virtual exam. We also put several new projects in motion that will strengthen our products and customer care in 2021 and beyond such as:
A new merchant services solution which will roll out in 2021, born out of customer survey comments.
Final implementations of our new Bank Card mobile app.
Launching a new Bank Card marketing program.
Finalizing a new correspondent secondary market residential real estate loan program.
Interviewing applicants as we prepare for upcoming officer retirements.
Financially we are on track to have a similar year to last year while investing in new services and personnel. The financial results are easy to measure, but the feedback you gave us from the customer survey is priceless as we work to build you an even better bankers’ bank.
We pay tribute to Cheryl Warashina who I had the privilege of working with for 22 years. We are all better for knowing her. One of the measures of success is the quality of people with whom we surround ourselves. Cheryl set a standard for us all.
Thank you for your continued support.